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Booking Terms and Conditions

These conditions shall apply to all contracts for the sale of services in the form of accommodation by the Groes Inn (The hotel) or Groes Ltd. (the Company) to the Customer (You) to the exclusions of all other terms and conditions which the Customer may purport to apply under any letter of reservation or any other similar document.

All room reservations shall be deemed to be an offer by the Customer to purchase the services of the Hotel and shall be subject to these conditions. Reservation with provision of credit card number/deposit and/or use of the accommodation by the customer shall be deemed conclusive evidence of the Customer’s acceptance of these conditions. Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be deemed conclusive evidence of the Customer’s acceptance of these conditions.

The Company will not be held responsible for the failure of any equipment, service or utility due to circumstances beyond our control. This includes hot tubs, steam shower, washing machines, kitchen equipment etc. High Cabin bookings are subject to permitting weather conditions.

Warranties and Liability
The Groes Inn warrants that the services of the accommodation will correspond to those set out in the brochure. The Company accepts no liability for loss or injury of any kind except where death and injury is caused by the negligence of the Company, its servants or agents.

Reservations
Full contact details, a valid credit card number and/or deposit is required to secure all room bookings. All major credit cards are accepted and on occasion we may pre-authorize credit card payments.

Unsecured Bookings
i.e. those where no payment or credit card details have been given by the Customer shall be held by the Inn for a maximum of 7 days from the date of booking, after which time they may be cancelled without notice.

Cancellation
Cancellation for pre-booked accommodation must be made at least 1 week (7 days) before the date of arrival. Failure to do so will result in the Customer paying for the full cost of the booked accommodation. No-shows are charged at full rate. Travel insurance is readily available and recommended to prevent loss in the event of unforeseen circumstances.

Off-site Properties
Photographic identification is required and will be recorded at check in for all of our off-site, self catering properties (High Cabin and Fourteen). The Company reserves the right to refuse admission should this identification not be available. Extra guests and visitors are not permitted unless by explicit prior arrangement.

Pets
Pets are permitted in some rooms and areas of the premises by prior arrangement. Pets in accommodation/off site properties without prior arrangement will incur extra charges. Guide Dogs are of course welcome.

Prices
The Inn Tariff may be subject to price fluctuations. A full list of current prices is always available at the Hotel.

Special Breaks
Special breaks are subject to normal booking terms and conditions, are subject to availability and may be amended or cancelled without notice.

Safe Security
The Inn provides a service of securing a residents valuable items on request but places a limit of £1,000.00 on such articles.

Smoking
Smoking is not permitted in Hotel bedrooms or in any public areas by law. A charge of £100 will be levied should any customer be found to have been smoking in a bedroom or off-site property.

Damage
Any damage to hotel property or equipment however caused, should be reported immediately to a member of staff. The Company reserves the right to make charges for damage, repair or cleaning as required without prior notice.

Cleaning
The hotel undertakes to be responsible for room cleaning however the Hotel reserves the right to levy extra charges should extra cleaning of rooms be required as a result of pets, dirty clothing or shoes, or negligent/neglectful guest activity.

Invalidity
Invalidity of any of the terms of this agreement shall in whole or point be held to any extent illegal or unenforceable under any enactment of rule of law, that term shall to that extent be deemed not to form part of this Agreement and the enforceability of the remainder of the Agreement shall not be affected.

Nothing in these terms and conditions shall affect the Customer’s statutory rights.


 

Wedding/special event booking terms and conditions

(in addition to normal hotel booking terms)

1.    A non-refundable deposit of £1000 is required on booking, with 50% of the remaining balance due four months prior to the event. The remainder of the balance is then due two months prior to the event date.

2.    Please note that payments are non-refundable and non-transferable, wedding insurance is readily available and strongly advised to prevent loss in the event of any unforeseen circumstance.

3.    A cash deposit of £2000 is required prior to the day of the event, which will be returned on the day following the event, subject to the conditions below.

4.    Any damage, unpaid guest bills (bar or hotel) smoking in rooms, theft or other incurred costs will become the sole responsibility of the hirer if not paid by the guest responsible, and will be charged accordingly. (Not limited to deposit amount)

5.    “Exclusive use” of the Inn is offered from 10am on the day of the event until 10am the following day (unless agreed otherwise), all decorations, flowers, furniture or any items brought onto the premises must be removed before 10am the following day, charges will be made for removal/loss of use/further room hire etc. in the event that the hotel premises are not fully cleared and available for normal use by this time.

6.    Use of non degradable paper/foil confetti and/or rice is prohibited in all areas of the pub, hotel and gardens, natural flower petal confetti is however permitted in outside areas. A minimum charge of £100 will made to cover extra cleaning should prohibited types of confetti be used anywhere on the historic premises.

7.    Special room rate offers are contingent on at least 10 rooms being booked for at least 2 nights, normal rates will apply if less than 10 rooms, two nights, are required.

8.    Extra guests will be charged at quoted rates. Children/infants under 10 to a maximum of 10% of adults are free, more than this amount will be charged as adults.

9.    Printed invitations/guest list will be required to gain access for guests joining during the evening, we reserve the right to refuse admission or service to any guest at our discretion.

10. Bar service/Inn opening times are subject to arrangement and remain at our discretion.

11. Extra persons/beds or overnight guests in any rooms will be charged at standard rates.

12.    All quoted prices are correct at time of writing, we reserve the right to substitute/offer alternatives/re- quote if market conditions/tariffs change substantially.

13. We will not be held responsible for circumstances beyond our control, acts of god, loss of power/water, flooding or any event that affects our ability to provide the agreed services.

14. Invalidity of any of the terms of this agreement shall in whole or point be held to any extent illegal or unenforceable under any enactment of rule of law, that term shall to that extent be deemed not to form part of this Agreement and the enforceability of the remainder of the Agreement shall not be affected.

15.    Nothing in these terms and conditions shall affect the Customer’s statutory rights.

We adhere to W3C Accessibility guidlines, Section 508.


 

Website Disclaimer/Usage Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Groes Inn’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Groes Inn’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Groes Inn, Tyn y Groes, Conwy, LL32 8TN. Our company registration number is The Groes Inn, Registered office: Tyn y Groes, Conwy, LL32 8TN. Registered in UK no. 6442711. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

While we endeavor to keep the information up to date and correct, neither we nor any third parties provide any warranty or guarantee, express or implied as to the accuracy, timeliness, reliability, performance, completeness or suitability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
You may not create a link to this website from another website or document without The Groes Inn’s prior written consent.

Every effort is made to keep the website up and running smoothly. However, The Groes Inn takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


 

Privacy Policy

This privacy policy sets out how The Groes Inn uses and protects any information that you give The Groes Inn when you use this website.

The Groes Inn is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Groes Inn may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 July 2012.

What We Collect

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal Record Keeping

We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@groesinn.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Groes Inn, Tyn y Groes, Conwy, LL32 8TN

Accessibility

Our Accessibility Policy that The Groes Inn follow:

On this website we provide the following initiatives to make this website accessible to all:

We provide text equivalents for non text elements.

We rely on change in weight, not hue to convey major points.

We make sure that the page is fully readable when page styles are not available.

We never use scripts and applets as the basis for a page. We may use them as a side element for a page, however – where possible – any necessary information contained within the applet will be available elsewhere.